Terms of Service

Last updated: 15 September 2026

1. Definitions

"Mediatopia", "we", "us" and "our" refers to Mediatopia Solutions Ltd, trading as Mediatopia, from Whiteladies Business Centre, 12 Whiteladies Road, Bristol BS8 1PD. Registered in England and Wales, company number 07351080. Registered office: Whiteladies Business Centre, 12 Whiteladies Road, Bristol BS8 1PD. "Client", "you" and "your" refers to the person or business engaging our services. "Services" refers to web design, web development, e-commerce development, CMS and database development, Sage 50 integration, SaaS platform development, AI chatbot and voice agent development, AI automation and integration, web and email hosting, search engine marketing, content writing, logo design, and ongoing website management and support.

2. Website Plans & Pricing

We offer three websites on a monthly plan. Each monthly price covers designing and building your website and managing it — hosting, your domain, email and support — with no set-up fee:

• Get Online (£69/month) — up to 5 custom-designed pages that work on mobile, tablet and desktop; SEO and schema markup; an enquiry form; changes made for you on request; hosting, SSL certificate and daily backups; domain renewal and DNS management; business email on your own domain; and support tickets, answered the same working day.
• Grow (£119/month) — everything in Get Online, plus up to 15 pages, a content management system so you can edit your own pages, text and images, a blog, up to 5 email addresses with 100GB storage, and priority support, first in the queue.
• Shop (£169/month) — everything in Grow, plus an online shop with product, category and product pages; your products added for you; management of products, prices and orders from your dashboard; secure card payments through Stripe with a bank transfer option; delivery options and charges; an AI chat assistant; and your Google reviews shown on your site.

The same websites are available as a one-off purchase by agreement (Get Online £995, Grow £1,995, Shop £2,950), and bespoke websites are quoted from £5,950. One-off and bespoke websites are not sold online.

All prices are quoted in GBP and exclude VAT, which is added at checkout. Prices are fixed once an order or quote is accepted. We do not charge hourly rates for project work and we do not add hidden fees. If you request work outside the agreed scope, we will quote for it separately and you decide whether to proceed.

3. Ordering Online & Monthly Plans

Placing an order. When you order a monthly plan on our website, you pay the first month (plus VAT) by card at checkout, through our payment provider Stripe. Your order is accepted when payment is taken and you receive our confirmation email. By ordering you confirm you have read and agree to these terms.

Monthly payments. Your plan is billed monthly in advance to the card you ordered with, on the same date each month. Stripe emails you a receipt each time. To update your card details at any time, contact us and we will send you a secure link.

Minimum term. Monthly plans have a minimum term of 12 months from the date of your first payment. After 12 months your plan continues month to month, and you can cancel with 30 days' written notice.

Price changes. Your monthly price is fixed for the first 12 months. After that, we will give you at least 30 days' notice by email of any change.

Failed payments. If a monthly payment fails, we will let you know and try again. If a payment remains unpaid for more than 30 days, we may suspend the services until it is paid.

Promo codes. Promo codes give the discount stated with the code (for example, 10% off your first three months), are applied at checkout, cannot be exchanged for cash, and can be withdrawn at any time. Only one promo code can be used per order.

Share & save. Once your website is live, or at any time on a Care plan, you can earn 10% off your next three months by posting about us on two of your own social media accounts. The posts must tag Mediatopia and must say they are part of an offer (for example with #ad). Send us the links and, once we have seen them, the discount is applied to your next three monthly payments. The offer can be used once per client, and can be combined with a promo code used at checkout.

If you are buying as a consumer. Our services are sold to businesses. If you are buying as a consumer, you have the right to cancel within 14 days of your order without giving a reason. If you ask us to start work within those 14 days, you will pay for any work already done if you then cancel. To cancel, email hello@mediatopia.co.uk.

4. AI Services

AI chatbot, voice agent, automation and integration services are quoted on a project basis. Where an AI service processes end-user data on your behalf, a separate data processing agreement will be provided. You retain ownership of all data collected by AI tools we build for you. We do not use your business data or your customers' data to train any models.

5. Managed Hosting & Support

If you already have a website, or you have bought one as a one-off purchase, we offer two Care plans, billed monthly:

• Care (£45/month) — hosting on UK servers; SSL certificate and daily backups; protection against attacks; domain renewal and DNS management; business email on your own domain with 10GB storage; support tickets, answered the same working day; additional work at £75/hour, always quoted first.
• Care Plus (£95/month) — everything in Care, plus 2 hours of changes included every month, made for you; up to 5 email addresses with 100GB storage; and priority support, first in the queue.

Care plans ordered online have the 12-month minimum term in section 3. Support is available Monday to Friday, 09:00–17:30, via phone, email and support ticket, and every request is answered the same working day. Requests received after 15:00 are answered by 12:00 the next working day. An answer means a reply telling you what will happen and when. It doesn't mean the work is finished that day: changes are then scheduled, and anything chargeable is quoted first. Critical issues affecting site availability are dealt with immediately on any plan at no extra cost.

6. Optional Extras

The following can be added to any monthly plan and dropped whenever you like: social media, done for you (£50/month for one channel, £75 for two, £90 for all three); additional hands-on time (£75/hour, one-hour minimum, always quoted first); extra mailbox storage (£10 per 50GB/month); extra email addresses (£7.50 each/month). A one-off content overhaul is available for £750, or £950 if commissioned separately from a website build.

Extras you add from your project checklist, such as logo design or extra pages, are added to your next monthly payment and taken from the card you pay with.

7. Payment Terms

Monthly plans are paid by card as set out in section 3. One-off and bespoke website projects require a 30% deposit before work begins, with the balance due on completion before the site goes live. Invoices for ad-hoc work are due within 14 days of issue. Late payments may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts Act 1998. We reserve the right to suspend services if invoices remain unpaid beyond 30 days.

8. Project Timeline

We agree a timeline with you before work begins. Timelines may be affected by delays in receiving content, feedback or approvals from the client. We will communicate any changes promptly.

9. Revisions & Changes

We will agree the number of revision rounds with you before work begins. A "round" means a single set of feedback submitted together. Additional revision rounds beyond those agreed will be quoted separately. Significant changes to the project brief after work has begun may require a revised quote.

10. Intellectual Property

The visual design of your website — the layout, graphics, colour scheme, and content you have provided or approved — is yours. You own your content, your images, your brand assets, and your domain name, and you can take those with you at any time.

The underlying code, templates, platform, content management system, and hosting infrastructure remain the intellectual property of Mediatopia. Your website is built on our proprietary platform and is designed to run on our managed hosting. We do not provide source code, database exports, or platform access for the purpose of running the site elsewhere. This is a managed service, not a code delivery.

If you choose to leave, we can provide a static copy of your website for use with another provider. This is a chargeable service and will be quoted at the time of request. Your domain name is yours and will be transferred promptly at no additional cost.

We retain the right to display the work in our portfolio and case studies unless agreed otherwise in writing. Third-party components (fonts, stock images, open-source libraries) remain subject to their respective licences.

11. Content & Client Responsibilities

You are responsible for providing text, images and any other content required for the project in a timely manner. Where we provide content writing, you are responsible for reviewing and approving it. You warrant that any content you provide does not infringe any third party's intellectual property rights.

12. Cancellation

Monthly plans: these can be cancelled with 30 days' written notice once the 12-month minimum term has ended. If you cancel during the minimum term, the remaining monthly payments up to the end of the 12 months are due. (Consumers: see your 14-day right in section 3.)

One-off and bespoke projects: if you cancel a project after work has begun, payment is due for all work completed to date. The 30% deposit is non-refundable.

On cancellation, a static copy of your website can be provided for a service charge quoted at the time. Your domain will be released promptly at no additional cost.

13. Liability

Our total liability for any claim arising from our services is limited to the fees paid for the specific service in question. We are not liable for indirect or consequential losses including loss of profit, data or business arising from use of our services. We are not liable for downtime or data loss caused by third-party services, force majeure, or client actions.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows when they were last updated. For clients on a monthly plan, we will notify you of any material changes by email at least 30 days before they take effect.

16. Contact

For any questions about these terms, contact us at hello@mediatopia.co.uk, call 0117 299 0348, or WhatsApp 07817 698474. Our office hours are Monday to Friday, 09:00–17:30.